Official Documents
T2a Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the t2a platform collects, uses, stores and protects the personal information of users who register and use our services in Malaysia. We are committed to safeguarding your privacy and handling your personal data responsibly.
Effective date: 1 January 2026. By using the t2a platform, you agree to the practices described in this Privacy Policy.
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & Contact Us
1. Information We Collect
When you register or use the t2a platform, we collect several categories of information to ensure our services run smoothly and securely for you.
Account Information
- Full name, Malaysian phone number, and the password you registered with.
- Identity verification details such as your IC or passport number, when required for account verification purposes.
- Date of birth for minimum age verification (18 years and above).
Device & Browser Information
- The device type, operating system, phone model and browser version you use to access t2a.
- Your IP address and general location information derived from your IP (we do not track your precise GPS location).
- Session log data including login times, session duration, and actions taken within the platform.
Payment Information
- Records of deposit and withdrawal transactions in MYR (RM), including the payment methods used (such as FPX or local e-wallets).
- We do not store your bank card details or banking passwords directly — all transactions are processed through secure third-party payment gateways.
2. How We Use Your Information
T2a uses the information collected solely for legitimate purposes directly related to the provision of our platform services. The primary purposes for which your data is used are as follows:
Creating and managing your user account, verifying your identity, processing logins and ensuring the security of your account.
Processing deposits and withdrawals in MYR, verifying payments, and maintaining transaction records for accounting and compliance purposes.
Detecting and preventing fraud, unauthorised access, money laundering, and other suspicious activity on the t2a platform.
Providing technical assistance, responding to enquiries, and resolving issues reported by users through our support channels.
Analysing aggregated usage patterns to improve platform design, performance, and the overall user experience.
Sending important notifications related to your account, transactions, policy updates, or security information you need to be aware of.
3. Cookies & Tracking
The t2a platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session Cookies: Maintaining your login status during an active session. These cookies are automatically deleted when you log out or close your browser.
- Preference Cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time you use the platform.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the t2a platform. For more information on managing cookies, please refer to your browser's documentation.
4. Data Storage & Security
T2a implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our security measures include:
- Data encryption in transit using secure protocols.
- Strict access controls — only authorised personnel may access user data, and only for legitimate purposes.
- Continuous system monitoring to detect any suspicious activity or intrusion attempts.
- Regular security audits to ensure our systems remain up to date and protected.
Your data is retained for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Once your account is closed, your data will be kept for a period determined by legal compliance requirements before being securely deleted.
While we take every measure to protect your data, no system is entirely foolproof. We encourage you to do your part by using a strong password and keeping your login credentials confidential.
5. Sharing Information with Third Parties
T2a does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, we may share certain information in the following circumstances:
We work with trusted third-party service providers, such as payment processors and technical infrastructure providers. These providers are only permitted to use your data for the purposes specified in their service agreements with t2a, and for no other purpose.
T2a may disclose user information to the relevant authorities when required by law, court order, or in the context of a legitimate official investigation. Any such disclosure will be limited to what is strictly necessary.
6. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a t2a user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction. You can also update your profile details directly in your account settings.
- Right to Erasure: You may request the closure of your account and deletion of your personal data, subject to legal compliance requirements that may obligate us to retain certain records for a specified period.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time through your account settings.
Policy Changes & Contact Us
T2a reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Users will be notified of any significant changes via in-platform notifications or to their registered email address. Continued use of the platform after such changes take effect will be deemed acceptance of the revised policy.
For any enquiries, requests or concerns regarding your privacy and the handling of your personal data, please reach out to the t2a support team via:
- Live Chat: Available on the platform after logging in.
- Email: support@t2a.im
You may also refer to FAQ page us for answers to commonly asked privacy-related questions.
Your Trust is Our Priority
We are committed to keeping your information secure. If you have any questions, the t2a team is here to help. You may also visit our FAQ for additional information.